Customer care

At Prochef the quality of our customer care is just as important to us as the quality of our products. Each product goes through a rigorous quality procedure at our custom built factory and is designed to give you many years of service. In addition to the numerous quality and electrical checks the line supervisor signs the quality sticker at the end of the line Each product must be signed off on However occasionally things do go wrong , and, if they do you can feel secure in the knowledge that Prochef have a service network that is nationwide.

Delivery

Any product ordered on the web site will be dispatched to you from stock. Delivery charges vary depending on weight and location. Please call us for details.

The Prochef warranty

Your Prochef appliance is guaranteed for one year from the date of purchase. During this period any faults with the product will be repaired free of charge in your home by our service team. The warranty can easily be extended by a further 4 years by completing the appropriate section of the warranty card and returning to the address outlined along with your payment which is as little as £149.00.

As we are a British company spare parts are held here in the UK and can easily be obtained by phoning or ordering over this web site. If an appliance is discontinued we retain functional spare parts for at least 10 years after the date of last manufacture.

We like to think you have chosen the very best equipment for your kitchen and we know if anything were to go wrong you are in safe hands. If you have any customer care questions please do not hesitate to contact us and we will be happy to help.

If you have any other questions we have not been able to answer on this web site please use the button opposite to contact us or phone 0845 3700 366.